Customer Service & Phone Sales Associate

Are you a people-person with exceptional phone skills and a talent for building rapport? Cooley Brothers Painting, a premier painting company based in Los Angeles, California, is seeking a dedicated Remote Customer Service Representative to be the welcoming voice of our company and the essential link between our clients and painting teams.

Location: Remote - Work from anywhere in the United States
Pay: $8-10 per hour
Employment Type: Full-time

Why Join Cooley Brothers Painting?

At Cooley Brothers Painting, we believe that our team is the backbone of our success. As a family-owned business, we take pride in delivering high-quality work and creating lasting relationships with our clients. We offer a supportive work culture that encourages growth, celebrates success, and values each team member's contributions. As our Customer Service Representative, you'll be the first point of contact for our clients, playing a crucial role in shaping their experience and ensuring satisfaction from the first call to the final brushstroke.

What You'll Do:

In this role, you'll be the voice of our company and the bridge between clients and our team. Your core responsibilities include:

• Client Communications & Scheduling: Answer calls professionally, set appointments for estimates, make follow-up calls to prospects, and manage email correspondence with a friendly, engaging approach.
• Calendar & Database Management: Maintain organized schedules in Google Calendar, update client information in our CRM, and ensure all digital records are accurate and accessible.
• Sales & Administrative Support: Assist the sales team with estimate preparation, handle basic administrative tasks, and coordinate between clients and painting crews to ensure smooth project flow.

When you excel at getting clients on our calendar, you not only help our company grow but increase your earning potential through our commission structure!

What We're Looking For:

We're seeking a Customer Service Representative with excellent phone presence who can win over clients from the first "hello." The ideal candidate will be:

• Naturally Friendly: You have a genuine warmth that comes through in your voice and makes people feel instantly comfortable and valued.
• Rapport Builder: You excel at quickly establishing connections with callers, finding common ground, and creating positive relationships in minutes.
• Phone Experienced: You have proven experience handling multiple calls professionally, with a clear, engaging speaking voice that represents our company well.
• Script-Savvy with Quick Thinking: You can follow established call scripts while knowing exactly when to pivot based on the conversation, adapting fluidly to different caller needs.
• Clever Conversationalist: You think on your feet, navigating unexpected questions or challenging interactions with ease and turning potential obstacles into opportunities.
• Active Listener: You pay close attention to what callers are saying (and not saying), responding appropriately and making them feel truly heard.
• Persuasive Communicator: You have a natural ability to guide conversations toward appointments and follow-ups without being pushy.

Qualifications:

• Previous experience in a phone-based customer service or sales role required
• Proficiency with Google Workspace (Gmail, Google Calendar, Google Tasks, etc.) is essential
• Demonstrated ability to handle multiple calls professionally
• Experience following scripts while maintaining natural conversation flow
• Basic computer skills for email and appointment setting
• High school diploma or equivalent
• Excellent verbal communication skills
• Reliable high-speed internet connection and quiet home workspace
• Positive, can-do attitude with a desire to grow

Technical Requirements:

• Reliable computer with up-to-date operating system
• High-speed internet connection (minimum 25 Mbps download/5 Mbps upload)
• Quiet work environment with minimal background noise
• Headset with noise-canceling microphone
• Separate phone line or VoIP service for business calls
• Backup power solution recommended in case of outages

What We Offer:

• Remote Work Flexibility: Work from the comfort of your home anywhere in the United States.
• Base Pay Plus Commission: $8-10 per hour base rate, with commission opportunities for each appointment set. The more appointments you schedule, the more you can earn!
• Consistent Schedule: Reliable hours so you can plan your week effectively.
• Training and Support: Comprehensive initial training on our scheduling software and calling scripts, plus ongoing coaching to help you succeed.
• Growth Potential: Opportunity to grow with our expanding company.
• Supportive Team Environment: Join a positive, dedicated team that values your contributions.

Ready to Elevate Your Customer Service Career? Apply Now!

If you're passionate about providing exceptional customer experiences and want to be part of a growing company that values quality, integrity, and teamwork, we want to hear from you! Apply today to join Cooley Brothers Painting and help us continue to set the standard for outstanding client service in the painting industry.

To apply send an email to rob@cooleybrothers.com